FAQ

 

Do I need to see the GP before attending?
If you will be funding the treatment yourself you do NOT need to see your GP.
If you will be claiming through Private Medical Insurance, you will need to have seen your GP first.
We do not necessarily need to see a letter from your GP at your first visit if there is a time delay with this, as long as you have either seen your GP or had a verbal agreed referral, and as such confirmation be in your medical records. Once you have received your referral letter we will need to see it.

Do you take Debit or Credit cards?

Yes we take card payments. There is a small charge for Credit Card payments.

Do I need to bring anything with me to my 1st appointment?
  • Please bring your GP or Consultant referral if you have one.
  • If you have had any X-rays or MRIs on disc please bring those so that the Physiotherapists can look at them if required. It is not a problem if you do not have these.
  • Please bring any investigation reports.
  • Please bring your insurance membership number and pre- authorisation number if you are claiming through your medical insurance company, as well as any information on excess or policy limits.
  • Please bring shorts if required.
What should I expect form my 1st appointment?
  • You will be required to complete a few forms to help us with our records and to assist the Physiotherapist with understanding your past medical history.
  • The Physiotherapist will take a detailed history both with regards your present concerns and also previous history.
  • The Physiotherapist will do a relevant examination to your problem.
  • The Physiotherapists will explain their findings, how they can help and what the best course of action will be.
  • You will be given a written plan of the key findings, key objectives from treatment, key advice, and any exercises that you are required to do.
  • At the first session the Physiotherapist will endeavour to do give you some treatment if time allows, but occasionally it may be deemed better to spend the time on assessment and management advice.
Is there parking?

At JK Physiotherapy (Orpington):
There is a small forecourt but unfortunately we reserve this for staff parking. The practice backs onto a large Sainsbury’s car park where there is plenty of parking. There is a £2 charge for 2hrs, which can be refunded if you shop in Sainsbury’s.

At JK Physiotherapy (Chichester):
There is plenty of free parking within Tangmere Medical Centre.

At JK Physiotherapy (Sevenoaks):
There is a small forecourt at the front with limited parking for Staff and Podiatry patients, which can be used as a drop off point, but if you carry on another 20 yards Blighs Meadow Car Park is on the left.

The charges are:
30mins -1hr = £1.30
1- 2 hrs = £2.50

Is there wheel chair access?
  • There is wheel chair access to all practices.
  • If you are booking in to JK Physiotherapy (Orpington) please let the reception staff know if you have difficulty with stairs, so they can ensure you are booked into a clinic that is on the ground floor.
What qualifications do the Physiotherapists have?
  • All our Physiotherapists hold membership to the Chartered Society of Physiotherapy (MCSP).
  • All our Physiotherapists hold membership to the Health Professions Council (HPC).
  • Both of these are compulsory to allow practice as a Chartered Physiotherapist.
Are the Physiotherapists BUPA registered?

JK Physiotherapy has achieved BUPA recognition status and as such BUPA members are eligible to be seen by any of the Physiotherapists.

Are the Physiotherapists AXAPPP registered?

JK Physiotherapy has achieved AXAPPP recognition status and as such AXAPPP members are eligible to be seen by any of the Physiotherapists.

How much will it cost?
  • Please call us for up to date prices.

There is a discount offered to members of the Ski Club of Great Britain.
There is a discount offered to members of Westcombe Park Rugby & Football Club.

How long is each appointment?
  • The Initial appointment will between 45mins and an hour.
  • Follow up sessions will usually be 30mins.
Do you do Sports Massage?
  • Yes sports massage techniques are used by our Physiotherapists to treat specific issues.
  • We will soon be having a Sport’s Masseur on site to work closely alongside the Physiotherapists.
What should I wear?
  • This will obviously depend on the area of the body to be examined, but we generally recommend loose clothing and clothes that can be removed with ease.
  • Shorts are useful for assessing the lower back, hips, knees and feet.
  • Women might prefer to wear a vest if we will be assessing the shoulder or neck.
  • Each treatment room is completely private.
How many sessions will I need?

At the end of the initial consultation the Physiotherapist will recommend what he or she feels to be the ideal number of sessions for best recovery. However, the actual number of sessions and the frequency of sessions will be entirely dependent on any time and financial constraints you may have. The Physiotherapist will at all times endeavour to tailor it to your needs and requirements, so please feel free to discuss this.

How often will I need to come?

At the end of the initial consultation the Physiotherapist will recommend what he or she feels to be the ideal number of sessions for best recovery. However, the actual number of sessions and the frequency of sessions will be entirely dependent on any time and financial constraints you may have. The Physiotherapist will at all times endeavour to tailor it to your needs and requirements, so please feel free to discuss this.

What type of Physiotherapy do you do?

Our Physiotherapists are specialists in Musculo-skeletal Physiotherapy. After training in all aspects of Physiotherapy, just as in medicine, they have specialised in the field of musculo- skeletal medicine.

Do you have both male and female Physiotherapist?

We have 5 female Physiotherapists and 1 male Physiotherapist in the team.
Jo Kingston, the principal practitioner, is the only Physiotherapist at the Chichester practice at this stage.

Do you do home visits?
  • As a general rule, we do not do home visits.
  • We would always prefer, where possible, to see all patients in the practice where we are set up to offer our best service.
  • Seeing patients in their homes, although sometimes the only option, is not ideal.
  • We would always encourage patients to be seen at the practice where possible.
When should I see a Physiotherapist?

When you have any concerns with pain, stiffness, poor function, concerns about safety of a sport.
In essence, we are highly experienced in assessments, so if we feel that your problem is something that we cannot help with, or that needs further investigation, we will know who would be the ideal person to see, and be able to advise you accordingly.

This is a list of the common things that we are able to treat and advise:

  • Low back pain
  • Post back or neck surgery
  • Sciatica
  • Nerve pain
  • Neck pain
  • Shoulder pain
  • Post shoulder surgery
  • Rotator cuff problems
  • Dislocations
  • Post joint replacements such as knees and hips
  • Preparation for joint replacements
  • After foot surgery such as bunions
  • Wrist pains
  • De Quervains
  • RSI
  • Whiplash
  • Knee Cartilage damage
  • Knee ligament damage
  • Arthritis and wear and tear of any joint
  • Head-aches
  • Tennis or Golfers elbow
  • Pulled muscles eg. Hamstrings or Quads
  • ITB Friction syndrome
  • Sacro-Iliac Joint pain
  • Pelvic alignment issues
  • Achilles problems, either tendon pain or rupture
  • Fractures – during all phases of the rehabilitation we can advise how to maximise recovery
Why should I see a physiotherapist at JK Physio?

JK Physio is a well-established Physio practice with many years of experience in the field of Private Physiotherapy.

How do I claim through my Insurance?
  • JK Physio is recognised by all major health insurance companies.
  • Most insurance companies require referral by either your GP or your Consultant prior to your Physiotherapy appointment.
  • We will need a pre-authorisation number and your membership number.
  • You should be able to get the pre-authorisation number by a simple phone call to the Insurance Company.
  • We do not need to see the letter from your GP at the 1st visit if this is likely to hold up your appointment, especially if there is a delay waiting for it to be typed. An email referral does suffice.
  • We will need it as soon as possible.
What information do I need to bring if I am claiming through Insurance?
  • Please bring your membership number and your pre- authorisation number.
  • If you have been referred by your GP or a Consultant please bring your referral letter.
  • Please bring us any confirmation of the cover you have available under your insurance or any excess agreements that you might have.
How long does an initial consultation take?

We try to allow as much time as possible at the first session so ideally appointments are for 1 hour.
This should allow time for a thorough assessment, explanation of the Physiotherapist’s findings and some form of treatment. Treatment may be in the form of management advice, exercises prescription or manual therapy techniques.

Are there any discounts?

We offer discounts to Ski Club of Great Britain members and to Westcombe Park RFC members.
At certain times in the year we might offer discount packages. These will be highlighted on our website.

Can I get an appointment before or after hours, or on week-ends?

We have clinics on Monday through to Saturday. We offer appointments from 8am to 8pm.

Do I need an x-ray or a scan before I come for Physiotherapy treatment?

No. If after the assessment your Physiotherapist feels that investigation is required, then he or she will advise on how to go about getting the most suitable investigation.

Do you have a chaperone policy?

Yes we do. To see our Chaperone Policy please click here.

Orpington 01689 889909
Chichester 01243 210210
Sevenoaks 01732 758863
 

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